![]() Perhaps the most unusual part of the updated policy is how it was rolled out. The same is likely true about the fact that the new policy no longer states that “Walgreens will not accept fraudulent or counterfeit coupons.” It’s a safe bet that Walgreens is not happily accepting counterfeit coupons now, just because it didn’t specify in its new coupon policy that it won’t. A potential bit of bad news is that the new policy eliminates a section that stated “Walgreens shall accept manufacturer coupons for items that are on sale.” That would be major news if Walgreens will no longer allow you to use a coupon when an item is on sale – but presumably this is missing from the new policy only because it’s an oversight, or so obvious that it’s not worth mentioning. One bit of good news is that the new policy clarifies that “returns for items purchased with a manufacturer’s coupon will be processed for the full price paid for the item, which includes the value of the coupon(s),” so your store won’t deduct the value of any coupons you used when you make a return. ![]() It will be up to each store to determine what constitutes “normal household use.” Got a big family? Hope you don’t need to buy a lot at Walgreens, because your store might not consider your purchases “normal.” The new policy also replaces the definitive rule “paper coupons will be processed before digital coupons” with the vague new wording “coupons will be processed in the order that is determined by Walgreens.” And store management will have the final authority to “determine if a coupon can be used and answer any questions or disputes on the interpretation of the policy.” That said, the parts of the policy that are open to interpretation could conceivably cause more confrontations than they solve. But if you’ve ever witnessed a confrontation over coupons – the change may be for the best. By empowering employees to shut down couponers who are “disruptive” or “confrontational,” the policy turns the old adage “the customer is always right” on its head. The policy now states that “Walgreens reserves the right to refuse, or limit the use of any coupon, including if the customer’s behavior becomes disruptive/confrontational or the items being purchased are deemed not for normal household use.” That’s similar language to what’s used in the policies of retailers like Walmart and Target, but it’s a new one for Walgreens. The new policy also clarifies that Walgreens does not accept mobile coupons except for its own: “Stores cannot scan a coupon barcode from a mobile device that resides outside of the Walgreens mobile app, Ship to Store ready for pickup email, or myWalgreens account.” And it includes a few points you’d think would have been in the policy before now, such as stating that “items purchased must match the description on the coupon, (i.e., brand, size, color, flavor, scent, quantity, etc.)” and that the store will not accept “coupons that are copied, reproduced, altered, transferred, purchased, sold, or prohibited by law.”Īnd if you make a stink about the new rules when checking out, be warned. “Best thing about couponing at Walgreens: No identical coupon limit,” the Krazy Coupon Lady wrote in a recent roundup of stores with the best coupon policies. The most notable rule is one that other retailers have had for a while – and now Walgreens does, too: “Walgreens accepts up to four like coupons for multiple qualifying items,” replacing the old verbiage “Walgreens accepts multiple coupons for multiple qualifying items.” In case it’s not clear, the new policy reiterates the new limit: “There is a limit of four identical coupons per household, per day that will be accepted.”īefore now, if your store would stand for it, you could bring a dozen or even a hundred coupons for the same product, and buy a dozen or a hundred of them at a discount. The new posted policy makes clear a number of guidelines that some individual Walgreens stores already had in place. ![]()
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